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Salesforce Business Analyst (m/w/d)

full-time position to be filled as soon as possible in our division IT in Kleinostheim near Aschaffenburg.


Your Responsibilities:

  • Craft comprehensive user stories and process flows to drive the design and implementation of Salesforce solutions
  • Execute configurations across Salesforce modules (Sales, Service, Experience) and leverage AppExchange products to meet evolving business requirements
  • Engage in end-to-end product development within an agile environment – from gathering requirements and designing solutions to documenting processes and facilitating market release
  • Create and maintain detailed functional documentation, including process diagrams, data flow representations, application configuration, policies, and user support materials
  • Assess and analyze the impact of Salesforce rollouts on the broader UTA information system, encompassing flows between Salesforce and dependent systems, API Management, and data migration
  • Collaborate seamlessly with team members to architect solutions that align with business needs and fulfill user stories effectively


Your Profile:

  • Completed studies in computer science or equivalent field, demonstrating a strong foundation in technology and its application
  • Expected certifications: Salesforce Administrator or Salesforce Platform App Builder, Salesforce Business Analyst; additional specializations are a plus
  • Demonstrated expertise in the Salesforce ecosystem, with several years of hands-on experience in configuring and optimizing Salesforce solutions
  • Proven track record as a Business Analyst, with a minimum of 4 years of experience, showcasing a deep understanding of technology's role in business processes
  • Understanding of information system implications during the deployment of CRM capabilities
  • Proficiency in navigating technical environments, including Salesforce Sales, Service, and Experience Cloud, DevOps, and MuleSoft for API Management
  • Exceptional written & verbal communication skills in English, coupled with a strong technology-oriented aptitude and excellent interpersonal abilities
  • Inherent team player, consistently fostering collaboration and taking ownership of responsibilities with a strong sense of accountability


What we offer?

  • Flexible working hours: The perfect compatibility between family and work is important to us.
  • Shopping Card: The Ticket Plus City Card is topped up monthly with 50€ for all employees. 
  • Mobile working: Whether you are working from home or on-site with your team, flexibility is a top priority for us.



Please send your application with your salary expectation and your earliest possible starting date via E-mail to personal@uta.de.

Contact Person:
Lara-Sophie Packroß 
Human Resources
T / +49 6027 509-147

Location: Kleinostheim