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Salesforce Support (m/f/d)

full-time position to be filled as soon as possible in our division IT in Kleinostheim near Aschaffenburg.


Your Responsibilities:

  • Technical support to Salesforce users
  • Continuously update knowledge of product features to provide accurate solutions to customers
  • Identify and resolve Salesforce-related problems, including data discrepancies, workflow errors, and integration issues
  • Monitor Salesforce integration with downstream systems
  • Develop and deliver training sessions for end-users
  • Generate and tailor reports and dashboards to offer insights into license consumption, adoption, and other key performance metrics
  • Escalate urgent requests or complex issues
  • Diagnose, resolve, and respond to all customer issues and inquiries
  • Contribute by writing support articles to enhance our knowledge base
  • Engage in projects and special initiatives as required


Your Profile:

  • Successfully completed computer science degree or comparable qualification
  • Several years of experience as Salesforce administrator, tech support or software engineer
  • Expected certifications: Salesforce administrator or Salesforce Platform App Builder, other specializations are a plus
  • Interpersonal skills and an efficient and solution-oriented way of working within a multicultural team
  • Strong business acumen, technical aptitude, analytical skills and attention to detail
  • Ability to manage and prioritize small projects and to communicate clearly with users
  • Exceptional team player, constant collaborator with a great sense of accountability and responsibility
  • Excellent written and verbal communication skills in English


What we offer?

  • Flexible working hours: The perfect compatibility between family and work is important to us.
  • Shopping Card: The Ticket Plus City Card is topped up monthly with 50€ for all employees. 
  • Mobile working: Whether you are working from home or on-site with your team, flexibility is a top priority for us.



Please send your application with your salary expectation and your earliest possible starting date via E-mail to personal@uta.de.

Contact Person:
Lara-Sophie Packroß 
Human Resources
T / +49 6027 509-147

Location: Kleinostheim