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What should I do if a driver's phone is broken or lost and they cannot unlock their card?

If a driver has lost their phone or it is broken, the fleet manager or customer care agent can step in to unlock the card and update driver details afterward.

  1. The driver contacts their fleet manager or calls customer care.
  2. The fleet manager or customer care agent unlocks the card through the myUTA portal for 60 minutes.
  3. The driver refuels within the unlock window.

  4. Afterward, the fleet manager should update the driver's details or replace the driver assignment in the myUTA portal to restore full self-service capability.