Why am I not receiving any notifications?
If you are not receiving notifications, it is likely due to your notification preferences or the absence of active alert rules.
- First, verify that you have active alert rules set up. Go to Configuration > Alerts and check that at least one rule exists and is in an active status.
- Next, check your notification preferences. Navigate to Configuration > Account > Notification settings and ensure the relevant channels (email, platform) are enabled.
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If you expect email notifications, check your spam or junk folder to make sure portal emails are not being filtered.
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If all settings appear correct and you are still not receiving notifications, contact your customer care representative for assistance.