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Why am I not receiving any notifications?

If you are not receiving notifications, it is likely due to your notification preferences or the absence of active alert rules.

  1. First, verify that you have active alert rules set up. Go to Configuration > Alerts and check that at least one rule exists and is in an active status.
  2. Next, check your notification preferences. Navigate to Configuration > Account > Notification settings and ensure the relevant channels (email, platform) are enabled.
  3. If you expect email notifications, check your spam or junk folder to make sure portal emails are not being filtered.

  4. If all settings appear correct and you are still not receiving notifications, contact your customer care representative for assistance.