What should I do if a driver can't unlock their card due to the lack of an internet connection?
If the driver can't use the UTA Edenred Drive app due to no network access, a fleet manager or customer care agent can unlock the card remotely.
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The driver contacts their fleet manager or calls customer care.
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The fleet manager or customer care agent unlocks the card through the myUTA portal for 60 minutes.
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The driver refuels within the unlock window.
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Afterward, the fleet manager should update the driver's details or replace the driver assignment in the myUTA portal to restore full self-service capability.