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Why is a card still accepting transactions at a merchant I expected to be restricted?

Editing or creating a subscription-level spend control profile breaks customer-level inheritance.

  1. Open the card's Card Details in the myUTA portal and check the Spend Control section.

  2. Verify whether a subscription-level profile exists - if yes, check that the intended merchant/store is included in the restriction list.

  3. If no subscription-level profile exists, check whether a customer-level profile is configured - the card should inherit those rules.

  4. If neither level has a profile, the card is unrestricted - create a spend control profile at the appropriate level.

  5. If a customer-level rule exists but the card isn't following it, the card may have a subscription-level override that was created earlier (e.g., via bulk action or manual edit). Review and update the subscription-level profile as needed.