Service Delivery Expert (m/f/d)

You oversee key functions within the IT department, ensuring the delivery of high-quality service to end users whilst establishing and maintaining Service Support and Service Delivery processes to meet business needs
You ensure the correct execution of all service management processes, including Incident Management, Problem Management, Change Management, and Asset Management
You provide stakeholders with comprehensive reports and data, demonstrating the stability of global IT systems
You manage critical/major incidents
You manage crisis calls, prioritizing the restoration of services to minimize disruption. Throughout the incident, you keep all stakeholders informed of progress and meticulously record relevant details to support post-mortem analysis

You hold a Bachelor's degree in Telecommunication Engineering, Computer Science, Electronics, or an equivalent qualification
You have a minimum of 5 years' experience in Service Delivery within the IT or Telecom sector
You possess a fundamental understanding of IT infrastructure and are familiar with ITIL or similar frameworks (Certification is advantageous)
You have hands-on experience of at least 2 years in Incident, Problem, and Change Management processes.
You excel in Stakeholder management
You can effectively articulate technical concepts in layman's terms and possess strong communication skills in both English and German, any additional foreign language is a bonus

Flexible working hours: The perfect compatibility between family, leisure and work is important to us.
Shopping Card: The Ticket Plus City Card is topped up monthly with 50€ for all employees.
Mobile working: Whether you are working from home or on-site with your team, flexibility is a top priority for us.

Please send your application with your salary expectation and your earliest possible starting date via E-mail to personal@uta.de.

Contact Person:
Rosanne Schrötter / HR Business Partner
T / +49 6027 509 4421

Location: Kleinostheim