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Service Delivery Expert (m/f/d)

full-time position to be filled as soon as possible in our division Technology in Kleinostheim near Aschaffenburg.

Mai 08, 2024

Your Responsibilities:

  • You oversee key functions within the IT department, ensuring the delivery of high-quality service to end users whilst establishing and maintaining Service Support and Service Delivery processes to meet business needs

  • You ensure the correct execution of all service management processes, including Incident Management, Problem Management, Change Management, and Asset Management

  • You provide stakeholders with comprehensive reports and data, demonstrating the stability of global IT systems

  • You manage critical/major incidents

  • You manage crisis calls, prioritizing the restoration of services to minimize disruption. Throughout the incident, you keep all stakeholders informed of progress and meticulously record relevant details to support post-mortem analysis

Your Profile:

  • You hold a Bachelor's degree in Telecommunication Engineering, Computer Science, Electronics, or an equivalent qualification

  • You have a minimum of 5 years' experience in Service Delivery within the IT or Telecom sector

  • You possess a fundamental understanding of IT infrastructure and are familiar with ITIL or similar frameworks (Certification is advantageous)

  • You have hands-on experience of at least 2 years in Incident, Problem, and Change Management processes.

  • You excel in Stakeholder management

  • You can effectively articulate technical concepts in layman's terms and possess strong communication skills in both English and German, any additional foreign language is a bonus

What we offer?

  • Flexible working hours: The perfect compatibility between family, leisure and work is important to us.
  • Shopping Card: The Ticket Plus City Card is topped up monthly with 50€ for all employees. 
  • Mobile working: Whether you are working from home or on-site with your team, flexibility is a top priority for us.


Please send your application with your salary expectation and your earliest possible starting date via E-mail to

Contact Person:
Rosanne Schrötter / HR Business Partner
T / +49 6027 509 4421

Location: Kleinostheim

Click here to view the PDF