Throughout the period the charge is suspended, the public website for the HGV charge will continue to be available, but only for checking and updating registered account information.
If a user has already purchased a 12- or 6-month charge, and at least 1 full month remains, a refund may be requested via the usual procedure during the period of the suspension.
In order to request a refund, this option must be selected from the HGV account: enter the vehicle registration number and/or the date on which the charge became valid. Then, find the charge to be refunded and select the "refund" option. Follow the steps on the screen and fill in the application form. The system will automatically calculate the number of full months remaining on the charge and the amount of money to be refunded. The customer will receive an e-mail confirming receipt of the application for a refund of the charge. Refunds can only be processed using the same means of payment originally used to settle the charge.
If a customer has already made a prepayment, the Northgate PS team will make contact with the customer after 1 August 2020 to arrange a refund of the prepayment amount.
Resumption of the charge:
Northgate PS plans to proactively inform its customers via e-mail before 1 August 2021 that the charge will be resumed.
As of yet, no decisions have been made regarding specific rates for the charge upon its reintroduction. The British government will announce prior to 1 August 2021 when the charge will be reimposed.