UTA Edenred is committed to delivering safe products, services, processes and systems to protect its customers. To this end, UTA Edenred implements a wide range of measures to ensure that you stay safe while using your cards:
Protection against fuel card fraud – UTA CardLock
Transaction alerts with UTA Transaction Notification
24/7 online card blocking
Fraud detection by our Fraud Detection Team
UTA Card blocking – available Round-the-clock
What to do in case of loss or theft? UTA Edenred supports you in taking swift action. To block your card at any time, you have the following options:
UTA CardLock - Control your card. Control your safety
High level of card security
Reduces financial risk
Convenience
Effortless mobile unlocking
Peace of mind
UTA CardLock is a security feature that locks a fuel card by default, minimising the risk of misuse and fraud that could lead to financial loss. To make a transaction, the driver simply activates the card via the UTA Edenred Drive app. UTA CardLock is available for iOS and Android smartphones. Alternatively, the fleet manager can activate the card via the UTA Service Center where they have full visibility and control over transactions. After 60 minutes, the card automatically locks again, providing continued protection.
UTA Transaction Notification
With the low-cost UTA Transaction Notification service, you can quickly see if your UTA fuel and service card has been misused. The service sends relevant information to you via email or SMS immediately once a transaction has been completed (excluding toll and offline transactions). This gives you full control, enabling you to act immediately if you spot anything suspicious. Activate UTA Transaction Notification today in the UTA Service Center.
Fraud Detection Team
At the centre of UTA’s anti-fraud efforts is its dedicated Fraud and Card Security Team covering responsibilities such as:
Real time transaction notifications enable customers to intervene immediately
Alert customers by phone if suspicious events are detected
Develop and implement strategies and processes for the effective detection, prevention and mitigation of fraud
Recommend techniques for limiting the risk of fraud
Collaborate with lawyers, law enforcement agents, the FICFIB, and others to develop and execute plans for the resolution of fraud cases
Develop and monitor reports and information useful in apprehending fraudsters
Conduct interviews with victims and suspects to obtain information regarding the nature of an attack and determine their potential involvement
Preventing Fuel Card Fraud: tips for fleet managers
1. Reporting suspicious behaviour or incidents
In the event of attempted fraud, card loss or PIN misuse, employers should report the incident to the authorities immediately—both in the country where it occurred and at the company’s headquarters. This facilitates faster cross-border cooperation between authorities.
2. Checking Transactions
Employers should promptly review invoices and receipts to ensure all transactions are legitimate. In addition, fuel consumption reports for each vehicle should be regularly monitored to identify cases of excessive fuel usage.
3. Education drivers
Employers should clearly inform drivers of their personal responsibility and the legal consequences of fuel card misuse. A signed declaration confirming their understanding of these rules is strongly recommended.
Preventing Fuel Card Fraud: tips for drivers
Despite all efforts by card issuers to protect their customers, fuel card users themselves must also take an active role by ensuring their cards are stored securely and misuse is proactively prevented. Companies which utilise fuel cards should keep the following in mind:
1. PIN safety
Memorise your PIN and never share it. Do not write it down, store it digitally or disclose it. Always shield the keypad when entering your PIN to prevent it from being seen.
2. Card safety
Drivers should never leave their card unattended in the cab of their vehicle or on company premises. Doing so increases the chances of it being unknowingly copied.
3. Staying vigilant
Be alert for signs of tampering at fuel pumps – especially in remote locations. Use well-monitored pumps close to the cashier area whenever possible. Make payments in-store personally and stay aware of your surroundings.
Discover the fuel card from UTA Edenred
Discountsevery time you fuel or charge
Over95% petrol station coveragein Germany
Itemised on a single invoice -fuelling, tolls and services
High level ofsecurity
Request a non-obligatory offer for your fuel cards now.
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